THE
CANCELLATION POLICY
At Stillwater Retreat, we understand that plans may change. Our cancellation policy is designed to be fair and transparent, providing flexibility for our valued guests.
Cancellation Period
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Cancellations made more than 14 days before the check-in date: Full refund minus a $50 processing fee.
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Cancellations made between 7 and 14 days before the check-in date: 50% refund.
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Cancellations made less than 7 days before the check-in date: No refund.
Modification Policy
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Modifications to your reservation dates can be made, subject to availability and approval.
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Changes made more than 14 days before the check-in date may incur a $25 modification fee.
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Changes made within 7 to 14 days of the check-in date may incur a $50 modification fee.
No-Show Policy
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In the event of a no-show without prior cancellation, the full booking amount will be charged.
Early Departure
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Guests departing earlier than the reserved checkout date will be charged for the full stay.
Weather-Related Cancellations
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In the case of severe weather conditions preventing travel, a full refund or the option to reschedule will be offered.
How to Cancel or Modify
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To cancel or modify your reservation, please contact our customer support at support@thestillwater.com or call 111-111-1111.
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Cancellation or modification requests made outside of office hours will be processed on the next business day.
Refund Processing:
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Refunds will be processed within 7-10 business days from the date of cancellation.
Emergencies + Support
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Emergency Contact: In case of emergencies, please contact emergency services first. For non-emergency issues, contact our on-call support at 1-888-111-1111.
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Support: Our support team is available during your stay for assistance. Contact us at support@thestillwater.com for non-urgent matters.
We recommend considering travel insurance for added peace of mind. Stillwater Retreat reserves the right to amend this cancellation policy as needed.